Frequently Asked Questions

Q: Do you service my location?
A: Currently the following states prohibit their residents from obtaining loans from Cash Direct Express: Arkansas, Arizona, California, Colorado, Georgia, Maryland, Maine, Minnesota, Mississippi, Montana, North Carolina, North Dakota, New Hampshire, Pennsylvania, Oregon, Washington and West Virginia.

Q: When will the loan be due?
A: Generally, on your following payday or you may pay the finance charge and extend the loan until your next payday.

Q: How much can I borrow?
A: Up to $700. (Contingent upon income level and various underwriting criteria.)

Q: When will I receive my loan?
A: If all information is received by 1:00 p.m. and can be verified, you will generally receive your money on the next business day.

Q: When will I hear from you?
A: You will hear from us within one (1) business day or sooner upon receiving the necessary information. We will contact you with a loan offer or email you for missing information. We are closed on weekends and holidays.

Q: How will I know if I'm approved?
A: We will contact you with a loan offer. If denied, you will receive a notice by mail.

Q: Can I extend the loan?
A: Yes, after 4 renewals you will be required to pay down a portion of your loan plus any finance charges.

Q: Once paid off, when can I get another loan?
A: You must wait three (3) business days. We may ask you to prove that the previous loan has been actually paid in full by providing us a bank statement showing proof of a non-pending payment.

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